Privacy Policy

Last updated: September 2026

At JJ Gómez Air Conditioning, we value the privacy of our customers and users and are committed to responsibly handling any personal information that may be collected through our website , jjgomezairconditioning.com.

This Privacy Policy explains what information we may collect, how we may use it, under what circumstances it may be shared, and what options users have regarding their data.

By using this website or providing information through our forms and contact channels, the user acknowledges having read this Privacy Policy.

1. Data Controller

The party responsible for the information collected through this website is:

JJ Gómez Air Conditioning
Location: Trujillo Alto, Puerto Rico
Phone: (787) 333-4444
Business hours: Monday through Saturday, 9:00 a.m. to 5:00 p.m.
Email: info@jjgomezaircon.com
Website: jjgomezairconditioning.com

Users may use these contact methods to ask questions regarding this Privacy Policy or the personal information they have provided.

2. Information We May Collect

JJ Gómez Air Conditioning may collect information when a user browses the website, fills out a form, requests information, requests a service, inquires about a membership, or contacts us through any of our contact channels.

Depending on the interaction, this information may include:

  • First and last name.
  • Email address.
  • Phone number.
  • Address or location where a service is requested, when necessary.
  • Information provided through forms on the website.
  • Information related to the requested service.
  • Information related to requests for installation, repair, or maintenance of air conditioning equipment.
  • Information related to memberships, maintenance plans, or other services offered.
  • Content of messages and inquiries sent by the user.
  • IP address.
  • Browser and device type.
  • Operating system.
  • Pages visited and general browsing data.
  • Information obtained through cookies and similar technologies.

JJ Gómez Air Conditioning does not intentionally collect sensitive personal information through this website, except when it is necessary to respond to a specific request and there is an appropriate justification for doing so.

3. How We Collect Information

Information may be provided directly by the user when:

  • Fill out a contact form.
  • Request information about our services.
  • Request a quote.
  • Request an installation, repair, or maintenance service.
  • Ask about or request information on our membership plans.
  • Contact us by phone, email, WhatsApp, or other available channels.
  • Request a visit or evaluation.
  • Contact our technical or sales team.
  • Use certain features available on the website.

We may also automatically collect certain technical information while you browse our site using cookies, server logs, and similar technologies.

4. How We Use the Information

The information collected may be used for the following purposes:

Responding to inquiries

To respond to questions, requests for information, messages, and inquiries submitted through the website or our contact channels.

Quotes and service requests

Analyzing the information provided by the user to prepare quotes, schedule visits, assess needs, and provide information related to our air conditioning services.

Service Provision

Manage the processes and communications necessary to provide installation, repair, maintenance, and other services contracted by our customers.

Memberships and maintenance plans

Manage requests, communications, and services related to memberships or plans offered by JJ Gómez Air Conditioning.

This may include information needed to manage the services included in the membership, coordinate maintenance, and communicate with the customer regarding their plan.

Business Management

Follow up on requests for information, quotes, business opportunities, and conversations initiated by the user.

Customer Communication

Maintaining communications related to appointments, technical visits, services, maintenance, installations, repairs, memberships, inquiries, or any existing relationship with JJ Gómez Air Conditioning.

Promotional Communications

When appropriate and with the necessary authorization, we may use certain contact information to send information related to our services, promotions, news, memberships, or offers.

The user may request to stop receiving these communications at any time.

Website Operation and Security

We may use certain technical information to maintain the security, availability, and proper functioning of jjgomezairconditioning.com, prevent fraudulent or abusive activities, and detect potential technical issues.

Analysis and Improvement

We may analyze statistical information related to the use of the website to improve its content, structure, performance, browsing experience, and effectiveness.

Legal Compliance

Certain information may be used or retained when necessary to comply with legal, contractual, or administrative obligations, or valid requests from competent authorities.

5. Responsible Use of Information

JJ Gómez Air Conditioning will use the information collected solely for purposes related to our activities, services, customer service, website operation, and other purposes described in this Privacy Policy.

Depending on the situation, the processing of information may relate to:

  • A voluntary request for information made by the user.
  • A request for a quote or service.
  • The management of a business or contractual relationship.
  • Consent provided by the user, when applicable.
  • Compliance with legal obligations.
  • The protection and security of our systems and services.
  • Other uses permitted by applicable law.

When a particular use of information depends on the user’s consent, the user may subsequently withdraw that consent when appropriate.

6. Sharing Information with Third Parties

JJ Gómez Air Conditioning does not sell or rent its users’ personal information.

However, certain service providers may have limited access to information when necessary to provide services related to our business or the operation of the website.

These service providers may include, but are not limited to:

  • Web hosting providers.
  • Email providers.
  • Customer management and communications platforms.
  • Form services.
  • Maintenance and technical support services.
  • Analytics and statistics tools.
  • IT security services.
  • Cloud storage services.
  • Communication and messaging platforms.
  • Vendors or partners involved in providing a service requested by the customer.

These third parties will only have access to the information necessary to provide their respective services and will be subject to their own legal and contractual obligations regarding privacy and security.

We may also disclose information when required by applicable law, a court order, or a valid request from a competent authority.

7. Technology Services and Information Transfers

Some of the technology providers we use to operate our website, manage communications, store information, or analyze the site’s performance may use infrastructure or servers located outside of Puerto Rico.

When we use these services, we will strive to work with reputable providers and take reasonable measures to protect our users’ information.

8. Retention of Information

Personal information will be retained only for as long as is reasonably necessary to fulfill the purpose for which it was collected or for as long as a relationship with the customer exists.

The shelf life may vary depending on factors such as:

  • The existence of a business or contractual relationship.
  • The provision of a service.
  • The validity of a membership or plan.
  • To follow up on a request or quote.
  • Applicable tax, administrative, or legal obligations.
  • The need to address potential claims.
  • Retention periods required or permitted by applicable law.

When the information is no longer needed and there is no valid reason to retain it, it may be deleted, anonymized, or handled as appropriate.

9. Information Security

JJ Gómez Air Conditioning implements reasonable technical and organizational measures designed to protect information against situations such as:

  • Unauthorized access.
  • Tampering.
  • Improper disclosure.
  • Loss.
  • Destruction.
  • Misuse.
  • Unauthorized processing.

However, no system connected to the Internet can guarantee absolute security. Although we take measures to reduce risks, it is not possible to completely guarantee the security of any information transmitted electronically.

10. User Rights and Requests

Users may submit requests regarding the personal information they have provided to JJ Gómez Air Conditioning, in accordance with their rights under applicable law.

As applicable, users may request:

  • To find out what personal information we have about him.
  • Access your information.
  • Correct incorrect or outdated information.
  • Update your information.
  • Request the deletion of certain information when legally applicable.
  • Withdraw previously granted consent when applicable.
  • Request to stop receiving promotional communications.
  • Submit inquiries regarding the handling of your information.

To submit any of these requests, users can contact us via email at info@jjgomezaircon.com or through the other contact channels available on our website.

In certain cases, we may request additional information solely to verify the applicant’s identity and prevent personal information from being disclosed, modified, or deleted by an unauthorized person.

11. Cookies and Similar Technologies

jjgomezairconditioning.com may use cookies and similar technologies to ensure the proper functioning of the site, remember certain preferences, collect statistical information, and improve the browsing experience.

Depending on the tools used on the website, the following may be present:

  • Technical or necessary cookies.
  • Preference cookies.
  • Statistical or analytical cookies.
  • Cookies related to third-party services.

Users can control or delete certain cookies through their browser settings and, when a specific consent management system is available on the website, through the options provided by that system.

Disabling certain cookies may affect the functionality of some features on the site.

12. Forms and Electronic Communications

The forms available on our website are intended to facilitate communication between users and JJ Gómez Air Conditioning.

Users should avoid providing personal information that is not necessary to process their inquiry or request.

Communications made via email, forms, WhatsApp, or other electronic means may also rely on third-party providers used to deliver such services.

13. Third-Party Links and Services

Our website may contain links, buttons, or integrations related to external services, such as social media, messaging services, maps, videos, or other platforms.

When users interact with these services, the processing of certain information may also be subject to the privacy policies and terms and conditions established by those third parties.

JJ Gómez Air Conditioning does not control the privacy practices of external websites or platforms.

14. Information Regarding Minors

The services offered through jjgomezairconditioning.com are not specifically directed at minors.

JJ Gómez Air Conditioning does not intentionally collect personal information from minors without the appropriate authorization from their parents, guardians, or legal representatives when such authorization is required.

If we discover that we have improperly received personal information from a child, we may take reasonable steps to delete it.

15. Accuracy of Information

Users are responsible for providing truthful, up-to-date, and accurate information when using our forms or contact channels.

If the information provided changes, the user may contact us to request that it be updated or corrected.

16. Changes to This Privacy Policy

JJ Gómez Air Conditioning may modify or update this Privacy Policy when necessary due to, among other reasons:

  • Changes to our services.
  • Addition of new features.
  • Changes to the technologies used by the website.
  • Addition or modification of technology providers.
  • Changes to our internal procedures.
  • Changes to applicable legal obligations.

The current version will be available on this page.

When significant changes are made, the date indicated at the beginning of this Privacy Policy will be updated.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of Puerto Rico and, where applicable, the federal laws of the United States.

The specific application of certain rules will depend on the nature of the information collected, the services used, and the particular circumstances of each case.

18. Contact

If you have any questions, requests, or inquiries regarding this Privacy Policy or the information provided through the website, please contact:

JJ Gómez Air Conditioning
Location: Trujillo Alto, Puerto Rico
Phone: (787) 333-4444
Hours: Monday through Saturday, 9:00 a.m. to 5:00 p.m.
Email: info@jjgomezaircon.com
Website: jjgomezairconditioning.com